People browse after work and decide the same night. An assistant replies while the question is still live, instead of leaving it until you open your phone.
Messages stack up while your hands are full, and the ones near the bottom never get answered. The assistant replies to each one as it arrives.
What time do you close. Do you come to my area. How much. Can you do Saturday. It knows all of it, in your words, every time.
Including the days you close, the public holidays, and the hours that change on weekends.
What each one covers, what it does not, and which ones you no longer offer.
The number you quote, and the things that change it, so nobody is told a figure you cannot honour.
Where you travel to, where you do not, and whether there is a callout charge.
The five you type out by hand. In your words, not a generic script.
When the question goes past what it knows, it hands the person your WhatsApp in one tap.
Card payments and online ordering are a separate thing, part of Digital Presence Tier 4.
It can tell someone your availability. Taking the booking is Digital Presence Tier 3.
If someone asks something outside what you told us, it says so and hands them your contact details rather than guessing.
It handles the five repeat questions, so the enquiries that reach you are the ones worth your time.
Independent business with straightforward FAQs.
Growing business using WhatsApp support.
High-volume or multi-outlet operations.
Enterprise, franchise or large-scale support.
Evaluation and testing. No card required
Already on Digital Presence Tier 2, 3 or 4? The Starter plan is included in your plan. Upgrade to Growth or above if you need WhatsApp or more conversations.
The assistant lives on your website. If you do not have one yet, Digital Presence Tier 1 starts at RM99 a month.
What people ask before adding an assistant.